Cancellation Policy

1. How to cancel or reschedule

Contact us at [email protected] or 085 270 3080. Include your name and the date and time of your appointment. You do not need to provide detailed medical information to request a cancellation.

We will confirm receipt and let you know about available alternatives or any refund due. For a time-sensitive change, please telephone us as well as sending your message. Confirmation from us is not a condition for exercising a statutory cancellation right within its deadline.

2. Cancellation charges

Any applicable notice period or cancellation charge must be explained and agreed before your booking is confirmed. We will not introduce a cancellation charge afterwards or apply a charge that was not disclosed beforehand.

Any agreed charge remains subject to applicable consumer law and must not remove your statutory rights.

3. If you are unwell or your circumstances change

Please contact us before travelling if you feel unwell or if something relevant to the suitability of your session has changed. We will discuss whether the appointment needs to be postponed.

Do not attend simply because you are worried about losing your booking. Contact us so we can explain the available options and any applicable payment arrangements.

4. Late arrival or a missed appointment

If you are running late, please let us know. We will explain whether there is enough time to provide the session appropriately or whether another appointment is needed.

Any charge or deduction from a prepaid package for a missed appointment must have been disclosed before the booking. It will not be imposed as a new condition after the event.

5. If Analu Nua cancels

If we cancel a confirmed session, we will contact you as soon as reasonably possible. You may choose to reschedule or receive a refund of the amount paid for the affected session that has not been provided.

If the booking is part of a package, we will explain how the affected session and any refund are accounted for. We will not require you to accept credit in place of a refund where you are entitled to a refund.

6. Packages and introductory sessions

The cancellation and expiry conditions for a package will be explained before purchase. If you cannot continue a package, contact us to discuss the unused sessions and any refund due under the agreed terms and applicable law.

If you cannot attend a complimentary introductory session, please let us know so we can offer the time to someone else. Any conditions for arranging another introductory session will be explained before it is booked.

7. Statutory cancellation rights

Some contracts made online, by telephone or away from business premises carry a statutory right to cancel. Whether that right applies depends on the nature of the service and how the contract was made; a scheduled appointment does not by itself settle that question.

Where a statutory cancellation right applies, we will provide the applicable period, instructions and cancellation form before you enter the contract. A clear statement that you wish to cancel is sufficient; you do not have to use a particular form.

If you request a service to begin during an applicable cancellation period, we will obtain any legally required request and acknowledgement before starting. Any payment due for services already supplied, or loss of a cancellation right after full performance, will apply only where the legal requirements are met.

Nothing in this policy limits your statutory cancellation rights or remedies for a service that does not meet legal requirements.

8. Refunds

Where a refund is due, we will confirm the amount and process it without undue delay and within any applicable legal deadline. Refunds will normally use the original payment method unless another method is agreed without additional cost to you.

9. Questions

If you are unsure which conditions apply to your booking, contact [email protected] before making a payment. We will explain the arrangements clearly.